Postgraduate Program Administrator

Temerty Faculty of Medicine, University of Toronto

• Overseeing program logistics for 300+ residents & lecturers, including curriculum programming, classroom/AV operation, rotations, evaluations, and grade/award submissions for a large postgraduate medical education program.

• Serving as a primary point of contract; triaging and responding to high volume inquiries across three shared inboxes.

• Coordinate academic and examination timelines, and distribute program materials (slides, syllabi, evaluations).

• Planning components of curricular programs and activities; preparing evaluation reports and curriculum timetables.

• Determining logistical details for events (space, catering, A/V) to ensure all resource requirements are met.

• Building Eventbrite pages (promotion, ticketing, analytics), ran Call for Abstracts/Inventory/Post-event Evaluations, edited promotional materials (brochures, newsletters, website, flyers), and recommending improvements.

• Supporting the expansion committee; built ongoing collaboration with University of Manchester, Oxford, & Harvard.

• Providing governance support (agendas/minutes/action tracking) for committees (Residency Program Committee, Indigenous, & Global Mental Health); follow up on action items to maintain momentum between meetings.

• Analyzing and maintaining program records across multiple systems, ensuring accurate tracking of evaluations, attendance, and assessment data; extract and analyze program evaluation data to inform planning over a 5-year cycle.

Toronto, 11/2024-present

Fellowship Program Administrator

Temerty Faculty of Medicine, University of Toronto

Toronto, 03/2024-08/2024

• Assessed and verified application files for completeness and accuracy; ensured documentation met program standards.

• Provided frontline supports to clarifying complex admissions, onboarding, and placement requirements inquiries.

• Provided individualized career advising that incorporated students’ personal circumstances & academic needs.

• Scheduled interviews and placements; coordinated calendars with hospital to align with both schedules.

• Monitored the progress of program trainees to ensure ongoing compliance with all program requirements.

• Introduced and oversaw a new cross-departmental platform to streamline admissions and facilities documentation.

• Addressed individual needs and disseminated program information under complex and tight deadlines.

Program Assistant, Learning Management System (LMS)

Ontario Institute for Studies in Education, University of Toronto

• Led technical migration of 200+ Quercus course shells in LMS; achieved 100% accuracy under tight deadlines.

• Verified courses for accessibility and EDI statements; documented repeatable steps to standardize future migrations.

Toronto, 11/2023-02/2024

Program Assistant, Application Assessment

Ontario Institute for Studies in Education, University of Toronto

• Assessed 700+ international and domestic learners’ applications and maintained confidential student records.

• Provided front-line support, resolving 30+ daily inquiries and ensuring adherence to program procedures and policies.

• Managed learner and course data across multiple systems (Destiny One, ROSI/ACORN, Quercus.

Toronto, 05/2023-08/2023

ESL Teaching & Program Assistant (Practicum)

City Adult Learning Centre (Toronto District School Board)

• Taught and supported two ESL classes for 50+ newcomers and refugee learners; fostered an inclusive, high-engagement environment.

• Conducted 1-on-1 career coaching sessions; earned 100% positive feedback from students and supervising teachers.

Toronto, 05/2022-06/2022

Office and Administrative Assistant

Ontario Institute for Studies in Education, University of Toronto

• First point of contact for student inquiries; recognized for professionalism and effective problem-solving.

• Managed 200+ program certifications; produced templates for email/phone responses to streamline staff onboarding.

• Researched student-services best practices and compose user experience design projects for program improvement.

• Provided basic support and referrals to individuals in distress with discretion and care.

Toronto, 09/2021-05/2022

Business Development Coordinator

Talent Education, GN Education Inc.

• Built and maintained a network of partner organizations; sourced new BD opportunities and closed sponsorships.

• Ran full-cycle recruitment: crafted JDs, screened 50+ applicants, interviewed (Zoom/phone), and drafted offer letters.

• Conducted marketing analytics (Google Analytics, Excel PivotTables) to report trends and recommend improvements.on.

• Launched a new flagship program end-to-end—secured sponsors, hired the team, and created training manuals.

• Oversaw trainee onboarding and day-to-day operations to ensure successful program delivery and project completion.

Toronto, 01/2021-04/2022